We ship to most countries on all continents except Antarctica.

For customers in the US, CA, AUS, and major European countries (France, Germany, Italy, and the United Kingdom), we offer free DHL express shipping on all SCG products except the accessories, with delivery expected in 3-10 days.

Additional shipping costs may apply to countries classified as remote areas based on the specific order circumstances.

• Credit/Debit Card Payments: We accept major credit cards (Visa, MasterCard, American Express, etc.) and debit card payments.
  
• PayPal: You can easily check out using your PayPal account.
  
• Apple Pay and Google Pay: We support quick payments using Apple Pay and Google Pay.
  
• Shopify payment

After placing your order, you will receive an order receipt via email. It is important to ensure that you have provided a valid email address during the checkout process. If, for any reason, you did not receive any information regarding your order, we apologize for the inconvenience.

We kindly request you to contact our Service team here. Our dedicated team will assist you with any concerns or inquiries you may have regarding your order.

We offer a 30-day no-questions-asked return policy. You can request a return within 30 days of your purchase.

If you wish to return or exchange a product, please contact our customer service team by emailing [service@scg-pro.com] and provide your order number and details of the item. We will guide you through the return process.

No, it is not rated as water-resistant. Based on our experience, light spray for a short duration should be manageable.

The fluid head is not resistant to exposure to salty spray. If exposed, use a cloth moistened with fresh water to thoroughly wipe down the fluid head. Ensuring timely maintenance after exposure to salt spray will help preserve the functionality and extend the lifespan of your equipment.

Yes, the tripod leg is water-resistant.

If exposed to very fine dust, it will be okay. However, if exposed to sand, it should be cleaned before use; otherwise, the lock system might be affected.

No, it doesn't. Unlike those simple fluid heads which do not have a complicated pan drag setting, T8 has its pan drag module in the half ball so it can not be taken off from the head. So it does not work with some sliders the same way as fluid heads like Manfrotto heads. It needs to be coupled with a heavy duty slider the same way Sachtler fluid heads do through an adapter.

Clean the fluid head regularly using a soft cloth. For heavier dirt use a soft brush and a mild detergent. Regular inspections are not required.

Periodically operate the horizontal and vertical drags through their full range of indexing to ensure the engaging pins in fluid head stay lubricated.